Terms & Conditions
- These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Olimpus Music LTD, Valletta Road, Mosta Malta (hereinafter referred to as “Olimpus Music“) and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or
- The product display in the online store does not constitute a legally binding offer; instead it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email. Customers can view all of their previous orders by logging into the My Account section of the website.
- Olimpus Music reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against Olimpus Music are excluded.
- The contractual language is English.
- When placing an order in the online store, the customer follows the technical steps as described below in detail:
- Click on “Proceed to Checkout” in the shopping basket displayed on the screen
- Redirection to the general order overview page (olimpusmusic.com Checkout) where the customer is guided through the individual stages of the purchase
- Step 1 Selection of “Invoice and Delivery Address” (if the customer does not have a customer account and is not logged in; otherwise the invoice and delivery addresses are already stored);
- Entry of “Invoice Address”;
- If the invoice address and delivery address differ, there is the option to”Enter a different delivery address” by checking the box
- Step 2 In the next stage, the customer is given an overview with the header “All Items of Your Order” and has the option to change the contents of the basket
- Step 3 Selection of “Method of Payment” (by clicking on the desired payment method)
- Completion of order by clicking “Submit”
- If the customer is a business, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
- All prices are cash prices and include VAT plus any applicable charges for packaging and carriage.
- Domestic deliveries within Malta are priced at EUR 20.00 per order. For orders in excess of EUR 100.00, we will deliver the goods within Malta free of shipping costs. The international shipping charges are available on request of quotation. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
- The goods must be thoroughly inspected by the customer or an authorized individual upon receipt in order to detect any transportation damage if the customer is a merchant within the meaning of the Malta Commercial Code. Customers who are merchants within the meaning of the Malta Commercial Code must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.
3 Statutory right of withdrawal
1. Statutory right of withdrawal
If the customer is a consumer (as per the Malta Commercial Code), he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so, for any items bought through an online order via our webshop. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify Olimpus Music LTD in clear writing of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, or email). The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
2. Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by Olimpus Music) without delay, but no later than fourteen (14) days after the day on which Olimpus Music receives the notice of the customer’s withdrawal from this Contract. Olimpus Music will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. Olimpus Music may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies Olimpus Music of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
3. Exclusions from the statutory right of withdrawal
The statutory right of withdrawal shall not apply in the following cases:
- Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
- Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
- Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
- Goods purchased and /or ordered from the physical premise
4 Warranty and compensation
- Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Olimpus Music are not covered by the warranty.
- Signs of wear and tear from normal use are also excluded from the warranty.
- If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.
- Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with Num 2 item 4 has been fulfilled. This does not apply if the customer is a consumer.
- The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. Conversely, the warranty period for used items shall be 12 months unless Olimpus Music is liable without limitation in accordance with Num 4 item 7, in particular for detriment to life, body and health. If the customer is a business, the warranty period for new items shall be one year and six months from the transfer of risk, and for used items six months from this date, unless Olimpus Music is liable without limitation in accordance with Num 4 item 7, in particular for detriment to life, body and health.
- Warranty formalities shall otherwise be carried out in congruence with the legal regulations.
- Olimpus Music shall be liable for damage arising from causes other than the detriment to life, body and health only to the extent that such damage arises from willful misconduct, gross negligence or the culpable violation of a fundamental contractual obligation on the part of Olimpus Music or a vicarious agent (e.g. the delivery service) of Olimpus Music. Any further liability for damages shall be excluded. In the event of a negligent breach of a material contractual obligation, the liability of Olimpus Music shall be limited to foreseeable damage.
- If the goods purchased from Olimpus Music develop a defect before the warranty period ends, the client is entitled to have the goods brought into conformity through repair or replacement. The termination of the sales contract can be opted where the product’s problem is of a serious nature or if a replacement is not possible
- A sales contract cannot be terminated when the lack of conformity is minor or insignificant.
- Consumers are obliged to inform sellers of any lack of conformity in writing within two months of the date on which they detected the problem.
5 Due date and payment terms
- Unless otherwise agreed in writing, invoices from Olimpus Music must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
- Olimpus Music reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.
- If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at five percentage points above the respective base rate for the duration of the delay. If Olimpus Music is able to prove that greater damages were suffered as a result of the default, Olimpus Music shall be entitled to assert the corresponding claims on these grounds.
6 Return Policy
- We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you
- In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.
- In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods. In cases where we established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you up to EUR35 as a contribution towards the cost of inspecting and testing the goods.
- In any case where it is established that there was no defect in the goods at the point of delivery to you, depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and a refund in terms of a credit note. These will be judged case by case and a cash refund will not possible in these instances
7 Closing provision
If any of these provisions cannot be applied for whatever reason, this shall not affect the validity of the remaining provisions.